Sign-in problems
Stuck on sign-in? Check the popup blocker, try the other method (Google vs email), reload the extension.
Chrome silently blocks the sign-in popup the first time you try. That is the most common cause.
Three fixes handle almost every case. Try them in order.
1. Your popup blocker ate the sign-in window
Clicking Sign in with Google opens a popup. Chrome and most content blockers quietly block it the first time.
Check the Chrome URL bar for a small "popup blocked" icon on the right. Click it, choose Always allow popups from gist.is, and sign in again.
2. Try the other method
Gist supports both Google and email/password. If one loops, the other usually does not.
- Google looping? Try email/password.
- Email/password rejecting a correct password? Try Google.
3. Reload the extension
Old auth state can wedge the extension. Reloading clears it.
- Open
chrome://extensions. - Toggle Gist off, wait a second, toggle it back on.
- Sign in again.
Still stuck? Reinstall.
Sign-in is the same on the web and in the extension
Signing in on /join, /app, or another Gist web page signs you in everywhere within a few seconds. If the extension and the web disagree for longer, reload the extension.
If none of that works
Send a note via contact support. Include:
- The browser (Chrome, Arc, Brave, Edge).
- The method you tried (Google or email).
- What you see — error message, blank screen, popup that closes instantly.
- Whether a reinstall has been tried.
What is next
- Manage your subscription — needs sign-in.
- Install Gist on Chrome — from scratch.