Last updated 2026-04-19 · 1 min read

Sign-in problems

Stuck on sign-in? Reload the extension first — most failures are stale auth state. Then try the other method (Google vs email).

Three fixes handle almost every case. Try them in order.

1. Reload the extension

Most sign-in failures — especially with Google — come from stale auth state in the extension, not a blocked popup. Reloading clears it:

  1. Open chrome://extensions.
  2. Toggle Gist off, wait a second, toggle it back on.
  3. Try signing in again.

2. Try the other method

Gist supports both Google and email/password. If one loops, the other usually does not.

  • Google looping? Try email/password.
  • Email/password rejecting a correct password? Try Google.

If email/password sign-in opens in a browser popup and that popup is closing, then check the Chrome URL bar for a "popup blocked" icon, allow popups from gist.is, and try again.

3. Reinstall

If reloading and switching methods both fail, a clean reinstall clears all stale state.

See Update or reinstall. Your account, history, and subscriptions are untouched.

Sign-in is the same on the web and in the extension

Signing in on /join, /app, or another Gist web page signs you in everywhere within a few seconds. If the extension and the web disagree for longer, reload the extension.

If none of that works

Send a note via contact support. Include:

  • The browser (Chrome, Arc, Brave, Edge).
  • The method you tried (Google or email).
  • What you see — error message, blank screen, popup that closes instantly.
  • Whether a reinstall has been tried.

What is next

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